5. TROUBLESHOOTING 

ENGLISH VERSION EO1-33058 

5.1 Error Messages

E5- 2 

5.1  Error Messages (Cont.) 

Error Messages 

Problems/Cause 

Solutions 

CUTTER ERROR  **** 

(Only when the cutter 
module is installed on 
the printer.) 

The media is jammed in the cutter. 

Remove the jammed media.  Then press 
the 

[RESTART] key.  If this does not 

solve the problem, turn off the printer, and 
call a TOSHIBA TEC authorised service 
representative. 

⇒ Section 4.1.3

1.  The media has run out. 

1.  Load new media.  Then press the 

[RESTART] key. 

⇒ Section 2.4

2.  The media is not loaded properly. 

2.  Reload the media correctly.  Then 

press the 

[RESTART] key. 

⇒ Section 2.4

NO PAPER    **** 

3.  The media is slack. 

3.  Take up any slack in the media. 

RIBBON ERROR  **** 

The ribbon is not fed properly. 

Remove the ribbon, and check the status 
of the ribbon.  Replace the ribbon, if 
necessary.  If the problem is not solved, 
turn off the printer, and call a TOSHIBA 
TEC authorised service representative.  

NO RIBBON **** 

The ribbon has run out. 

Load a new ribbon.  Then press the 

[RESTART] key. 

⇒ Section 2.5

REWIND FULL **** 

The Built-In Rewinder Unit is full. 

Remove the backing paper from the Built-
In Rewinder Unit.  Then press the 

[RESTART] key.  

EXCESS HEAD TEMP 

The Print Head has overheated. 

Turn off the printer, and allow it to cool 
down (about 3 minutes).  If this does not 
solve the problem, call a TOSHIBA TEC 
authorised service representative. 

HEAD ERROR 

There is a problem with the Print Head. 

Replace the Print Head.   

POWER FAILURE 

A momentary power failure has 
occurred. 

Check the power source which supplies 
power to the printer.  If the rating is not 
correct, or if the printer shares the same 
power outlet with other electrical 
appliances that consume large amounts of 
power, change the outlet.  

1.  The printer is used in a location 

where it is subject to noise.  Or, there 
are power cords of other electrical 
appliances near the printer or 
interface cable. 

1.  Keep the printer and the interface 

cables away from the source of noise 

2.  The Power Cord of the printer is not 

grounded.  

2.  Ground the Power Cord. 

3.  The printer shares the same power 

source with any other electrical 
appliances.  

3.  Provide an exclusive power source for 

the printer. 

SYSTEM ERROR 

4.  An application software used on 

your host computer has an error or 
malfunction. 

4.  Confirm the host computer operates 

properly. 

FLASH WRITE ERR. 

An error has occurred in writing to the 
flash ROM. 

Turn the printer off, and then on again. 

TOSHIBA Barcode Printer

B-EX4T2 SERIES

Owner’s Manual Mode d’emploi Bedienungsanleitung

Manual de instrucciones Gebruikershandleiding Manuale Utente

Manual do Utilizador

TOSHIBA Barcode Printer

B-EX4T2 SERIES

Owner’s Manual

CE Compliance (for EU only)

This product complies with the requirements of EMC and Low Voltage Directives including their amendments.

VORSICHT:

Schallemission: unter 70dB (A) nach DIN 45635 (oder ISO 7779)

Die für das Gerät Vorgesehene Steckdose muß in der Nähe des Gerätes und leicht zugänglich sein.

Centronics is a registered trademark of Centronics Data Computer Corp.

Microsoft is a registered trademark of Microsoft Corporation.

Windows is a trademark of Microsoft Corporation.

This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and set in accordance with the instruction manual, may cause harmful interference to radio communications. Operations of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense.

(for USA only)

Changes or modifications not expressly approved by the manufacturer for compliance could void the user’s authority to operate the equipment.

“This Class A digital apparatus meets all requirements of the Canadian Interference-Causing Equipment Regulations.”

“Cet appareil numérique de la classe A respecte toutes les exigences du Règlement sur le matériel brouilleur du Canada.”

(for CANADA only)

N258 IP20

< For EU Only >

TOSHIBA TEC Europe Retail Information Systems S.A. Rue de la Célidée 33 BE-1080 Brussels

Copyright © 2012

by TOSHIBA TEC CORPORATION All Rights Reserved

6-78 Minami-cho, Mishima-shi, Shizuoka-ken, JAPAN

Waste Recycling information for users:

Following information is only for EU-member states:

The use of the crossed-out wheeled bin symbol indicates that this product may not be treated as general household waste.

By ensuring this product is disposed of correctly you will help prevent

potential negative consequences for the environment and human health, which could otherwise be caused by inappropriate waste handling of this product. For more detailed information about the take-back and recycling of this product, please contact your supplier where you purchased the product.

Precautions for the handling of Wireless Communication Devices

Wireless LAN Module: SD-Link 11g

RFID Module: TEC-RFID-EU1 (B-EX700-RFID-H1-QM-R)

For Europe

This device was tested and certified by Notified Body.

Hereby, Toshiba TEC Corporation declares that this device is in compliance with the essential requirements and other relevant provisions of Directive 1999/5/EC.

This equipment uses the radio frequency band which has not been standardised throughout the EU and EFTA countries. It can be used in the following countries.

Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Hungary, Germany, Greece, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, United Kingdom, Norway, Liechtenstein, Iceland, Switzerland

For USA

This device complies with Part 15 of the FCC Rules.

Operation is subject to the following two conditions:

(1)This device may not cause harmful interference, and

(2)This device must accept any interference received, including interference that may cause undesired operation.

Changes or modification not expressly approved by manufacturer for compliance could void the user’s authority to operate the equipment.

For Canada

Operation is subject to the following two conditions:

(1)This device may not cause interference, and

(2)This device must accept any interference, including interference that may cause undesired operation of the device.

For Taiwan

Caution

For safety

Do not operate this product in locations where its use may be prohibited. For example, in an aeroplane or hospital. If you are unsure whether operation is permitted, please refer to and follow the airline company or medical institution guidelines.

Otherwise, flight instrument or medical equipment may be affected, causing a serious accident.

This product may affect the operation of some implanted cardiac pacemakers and other medically implanted equipment. Pacemaker patients should be aware that the use of this product in close proximity to a pacemaker might cause the device to malfunction.

If you have any reason to suspect that interference is taking place, immediately turn off the product and contact your TOSHIBA TEC sales agent.

Do not disassemble, modify, or repair the product as doing so may cause injury.

Modification is also against the Laws and Regulations for Radio Equipment. Please ask your TOSHIBA TEC sales agent for repair.

Safety Summary

ENGLISH VERSION EO1-33094

Safety Summary

Personal safety in handling or maintaining the equipment is extremely important. Warnings and Cautions necessary for safe handling are included in this manual. All warnings and cautions contained in this manual

should be read and understood before handling or maintaining the equipment.

Do not attempt to effect repairs or modifications to this equipment. If a fault occurs that cannot be rectified using the procedures described in this manual, turn off the power, unplug the machine, and then contact your authorised TOSHIBA TEC representative for assistance.

Meanings of Each Symbol

This symbol indicates warning items (including cautions).

Specific warning contents are drawn inside the symbol. (The symbol on the left indicates a general caution.)

This symbol indicates prohibited actions (prohibited items).

Specific prohibited contents are drawn inside or near the symbol. (The symbol on the left indicates “no disassembling”.)

This symbol indicates actions which must be performed.

Specific instructions are drawn inside or near the symbol.

(The symbol on the left indicates “disconnect the power cord plug from the outlet”.)

WARNING

This indicates that there is the risk of death or serious injury if the

machine is improperly handled contrary to this indication.

Use only specified

Do not use voltages other than

Prohibited

Do not plug in or unplug the power

the AC voltage specified on the

cord with wet hands as this may

AC voltage.

rating plate, as this may cause

cause electric shock.

fire or electric shock.

Prohibited

If the machine shares the same

Prohibited

Do not place metal objects or

electrical outlet, with any other

water-filled containers (flower

appliance that consumes a large

vases, flower pots or mugs etc) on

amount of power, the voltage will

top of the machine. If metal

fluctuate widely each time these

objects or spilled liquids enter the

appliances operate. Be sure to

machine, this may cause fire or

provide an exclusive outlet for

electric shock.

the machine as this may cause

fire or electric shock.

Prohibited

Do not insert or drop metal,

Prohibited

Do not scratch, damage or modify

flammable or other foreign

the power cords. Do not place

objects into the machine through

heavy objects on, pull on, or

ventilation slits, as this may

excessively bend the power cords,

cause fire or electric shock.

as this may cause fire or electrical

shock.

Disconnect

If the machine is dropped or the

Disconnect

Continued use of the machine in an

cabinet is damaged, turn off the

abnormal condition (the machine is

the plug.

the plug.

power switch and disconnect the

producing smoke or a strange

power cord plug from the outlet,

smell) may cause fire or electric

and then contact your authorised

shock. In these cases, immediately

TOSHIBA TEC representative

turn off the power switch and

for assistance. Continued use of

disconnect the power cord plug

a damaged machine may cause

from the outlet. Then, contact your

fire or electric shock.

authorised TOSHIBA TEC

representative for assistance.

( i )

Safety Summary

ENGLISH VERSION EO1-33094

Disconnect

If foreign objects (metal

Disconnect

When unplugging the power cords,

fragments, water, liquids) enter

be sure to hold and pull on the plug.

the plug.

the machine, turn off the power

the plug.

Pulling on the cord may cut or

switch and disconnect the power

expose the internal wires and cause

cord plug from the outlet, and

fire or electric shock.

then contact your authorised

TOSHIBA TEC representative

for assistance. Continued use of

the machine in that condition may

cause fire or electric shock.

Connect a

Ensure that the equipment is

No

Do not remove covers, repair or

properly grounded. Extension

modify the machine yourself.

grounding wire.

disassembling.

cables should also be grounded.

Contact your TOSHIBA TEC

Fire or electric shock could

representative for assistance. You

occur on improperly grounded

may be injured by high voltage,

equipment.

very hot parts or sharp edges inside

the machine.

Prohibited

Do not use a spray cleaner

Prohibited

Care must be taken not to injure

containing flammable gas for

yourself with the printer paper

cleaning this product, as this may

cutter.

cause a fire.

This indicates that there is the risk of personal Injury or damage to

CAUTION objects if the machine is improperly handled contrary to this indication.

Precautions

The following precautions will help to ensure that this machine will continue to function correctly.

Try to avoid locations that have the following adverse conditions:

*

Temperatures out of the specification

*

Direct sunlight

*

High humidity

*

Shared power source

*

Excessive vibration

*

Dust/Gas

The cover should be cleaned by wiping with a dry cloth or a cloth slightly dampened with a mild detergent solution. NEVER USE THINNER OR ANY OTHER VOLATILE SOLVENT on the plastic covers.

USE ONLY TOSHIBA TEC SPECIFIED paper and ribbons.

DO NOT STORE the paper or ribbons where they might be exposed to direct sunlight, high temperatures, high humidity, dust, or gas.

Ensure the printer is operated on a level surface.

Any data stored in the memory of the printer could be lost during a printer fault.

Try to avoid using this equipment on the same power supply as high voltage equipment or equipment likely to cause mains interference.

Unplug the machine whenever you are working inside it or cleaning it.

Keep your work environment static free.

Do not place heavy objects on top of the machine, as these items may become unbalanced and fall causing injury.

Do not block the ventilation slits of the machine, as this will cause heat to build up inside the machine and may cause fire.

Do not lean against the machine. It may fall on you and could cause injury.

Unplug the machine when it is not used for a long period of time.

Place the machine on a stable and level surface.

Request Regarding Maintenance

Utilise our maintenance services.

After purchasing the machine, contact your authorised TOSHIBA TEC representative for assistance once a year to have the inside of the machine cleaned. Dust will build up inside the machines and may cause a fire or a malfunction. Cleaning is particularly effective before humid rainy seasons.

Our preventive maintenance service performs periodic checks and other work required to maintain the quality and performance of the machine.

For details, please consult your authorised TOSHIBA TEC representative.

Do not expose the machine to insecticides or other volatile solvents. This may cause the cabinet, or other parts, to deteriorate and may cause the paint to peel.

Notification (for Turkey)

EEE Yönetmeliğine Uygundur

(ii)

ENGLISH VERSION EO1-33094

TABLE OF CONTENTS

Page

1.

PRODUCT OVERVIEW ………………………………………………………………………………………….

E1- 1

1.1

Introduction…………………………………………………………………………………………………..

E1- 1

1.2

Features ………………………………………………………………………………………………………

E1- 1

1.3

Unpacking…………………………………………………………………………………………………….

E1- 1

1.4

Accessories …………………………………………………………………………………………………

E1- 2

1.5

Appearance ………………………………………………………………………………………………….

E1- 3

1.5.1

Dimensions …………………………………………………………………………………………………

E1- 3

1.5.2

Front View…………………………………………………………………………………………………..

E1- 3

1.5.3

Rear View …………………………………………………………………………………………………..

E1- 3

1.5.4

Operation Panel …………………………………………………………………………………………..

E1- 4

1.5.5

Interior ………………………………………………………………………………………………………..

E1- 4

1.6

Options ………………………………………………………………………………………………………..

E1- 5

2.

PRINTER SETUP ………………………………………………………………………………………………….

E2- 1

2.1

Installation ……………………………………………………………………………………………………

E2- 2

2.2

Connecting the Power Cord …………………………………………………………………………….

E2- 3

2.3

Loading Supplies …………………………………………………………………………………………..

E2- 4

2.3.1

Loading the Media ……………………………………………………………………………………….

E2- 5

2.3.2

Loading the Ribbon……………………………………………………………………………………..

E2-10

2.4

Connecting the Cables to Your Printer ……………………………………………………………..

E2-12

2.5

Turning the Printer ON/OFF……………………………………………………………………………

E2-13

2.5.1

Turning ON the Printer…………………………………………………………………………………

E2-13

2.5.2

Turning OFF the Printer……………………………………………………………………………….

E2-13

2.6

Printer Setting……………………………………………………………………………………………………………

E2-14

2.6.1

User System Mode ……………………………………………………………………………………..

E2-15

2.6.2

Parameter Setting ……………………………………………………………………………………….

E2-16

2.6.3

Enabling LAN/WLAN …………………………………………………………………………………..

E2-24

2.6.4

Basic Program Setting …………………………………………………………………………………

E2-24

2.6.5

Enabling Z-Mode…………………………………………………………………………………………

E2-25

2.6.6

Automatic Calibration…………………………………………………………………………………..

E2-26

2.6.7

Dump Mode Setting …………………………………………………………………………………….

E2-27

2.6.8

Logging ……………………………………………………………………………………………………..

E2-29

2.6.9

System Mode ……………………………………………………………………………………………..

E2-30

2.6.10

Interface Setting………………………………………………………………………………………….

E2-31

2.6.11

Real Time Clock (RTC)………………………………………………………………………………..

E2-38

2.6.12

Copying Data to/from USB Memory ………………………………………………………………

E2-39

2.7

Installing the Printer Drivers ……………………………………………………………………………

E2-40

2.7.1

Introduction ………………………………………………………………………………………………..

E2-40

2.7.2

General Description …………………………………………………………………………………….

E2-40

2.7.3

Installing the Printer Driver …………………………………………………………………………..

E2-40

2.7.4

Preparation for installation ……………………………………………………………………………

E2-41

2.7.5

Installation under Windows2000/XP/Server2003 …………………………………………….

E2-43

2.7.6

Installation under WindowsVista/Server2008/7/Server2008R2 …………………………

E2-48

2.7.7

Installation under Windows2000 (USB with Plug & Play enabled) …………………….

E2-51

2.7.8

Installation under WindowsXP/Server2003 (USB with Plug & Play enabled)………

E2-53

2.7.9Installation under Windows Vista/Server2008/7/Server2008R2

(USB with Plug & Play enabled) ……………………………………………………………………

E2-54

2.7.10 Uninstalling the Printer Driver ……………………………………………………………………….

E2-55

2.8 Print Test …………………………………………………………………………………………………….

E2-58

ENGLISH VERSION EO1-33094

2.9

Position and Print Tone Fine Adjustment …………………………………………………………

E2-60

2.9.1

Fine Adjustment ………………………………………………………………………………………….

E2-60

2.10

Threshold Setting………………………………………………………………………………………….

E2-67

2.11

Sensor Setting ……………………………………………………………………………………………..

E2-69

3.

ONLINE MODE …………………………………………………………………………………………………….

E3- 1

3.1

Key Functions ……………………………………………………………………………………………….

E3- 1

3.2

LCD …………………………………………………………………………………………………………….

E3- 2

3.2

Operation Example ………………………………………………………………………………………..

E3- 3

4.

MAINTENANCE ……………………………………………………………………………………………………

E4- 1

4.1

Cleaning ………………………………………………………………………………………………………

E4- 1

4.1.1

Print Head/Platen/Sensors ……………………………………………………………………………

E4- 1

4.1.2

Covers and Panels ………………………………………………………………………………………

E4- 2

4.1.3

Optional Cutter Module…………………………………………………………………………………

E4- 3

5.

TROUBLESHOOTING …………………………………………………………………………………………..

E5- 1

5.1

Error Messages …………………………………………………………………………………………….

E5- 1

5.2

Possible Problems …………………………………………………………………………………………

E5- 4

5.3

Removing Jammed Media ………………………………………………………………………………

E5- 5

6.

PRINTER SPECIFICATIONS ………………………………………………………………………………….

E6- 1

7.

SUPPLY SPECIFICATIONS……………………………………………………………………………………

E7- 1

7.1

Media…………………………………………………………………………………………………………..

E7- 1

7.1.1

Media Type …………………………………………………………………………………………………

E7- 1

7.1.2 Detection Area of the Transmissive Sensor …………………………………………………….

E7- 3

7.1.3 Detection Area of the Reflective Sensor …………………………………………………………

E7- 4

7.1.4

Effective Print Area ………………………………………………………………………………………

E7- 4

7.1.5

RFID Tags…………………………………………………………………………………………………..

E7- 6

7.2

Ribbon

…………………………………………………………………………………………………………

E7- 8

7.3

Recommended Media and Ribbon Types ………………………………………………………..

E710

7.4

Care/Handling of Media and Ribbon ……………………………………………………………….

E717

APPENDIX 1 MESSAGES AND LEDS …………………………………………………………………………

EA1-1

APPENDIX 2 INTERFACE ………………………………………………………………………………………….

EA2-1

APPENDIX 3 PRINT SAMPLES…………………………………………………………………………………..

EA3-1

APPENDIX 4 GLOSSARIES ……………………………………………………………………………………….

EA4-1

WARNING!

This is a Class A product. In a domestic environment this product may cause radio interference in which case the user may be required to take adequate measures.

CAUTION!

1.This manual may not be copied in whole or in part without prior written permission of TOSHIBA TEC.

2.The contents of this manual may be changed without notification.

3.Please refer to your local Authorised Service representative with regard to any queries you may have in this manual.

1. PRODUCT OVERVIEW

ENGLISH VERSION EO1-33094

1.1 Introduction

1. PRODUCT OVERVIEW

1.1 Introduction

Thank you for choosing the TOSHIBA B-EX4T2 series bar code printer. This Owner’s Manual contains from general set-up through to how to confirm the printer operation using a test print, and should be read carefully to help gain maximum performance and life from your printer. For most queries please refer to this manual and keep it safe for future reference. Please contact your TOSHIBA TEC representative for further information concerning this manual.

1.2 Features

This printer has the following features:

The print head block can be opened providing smooth loading of media and ribbon.

Various types of media can be used as the media sensors can be moved from the centre to the left edge of the media.

Web based functions such as remote maintenance and other advanced network features are available.

Superior hardware, including the specially developed 8 dots/mm (203 dots/inch) thermal print head which will allow very clear print at a printing speed of 3, 6, 10, or 12 inches/sec. and 3, 5, 8, 10, or 12 inches/sec. with 11.8 dots/mm (300 dots/inch) thermal head. 23.6 dots/mm (600 dpi) thermal print head which will allow very clear print at a printing speed of 2, 3, 4, 5, or 6 inches/sec.

1.3 Unpacking

NOTES:

1.Check for damage or scratches on the printer. However, please note that TOSHIBA TEC shall have no liability for any damage of any kind sustained during transportation of the product.

2.Keep the cartons and internal packing for future transportation of the printer.

Besides the optional Cutter Module, there is also an optional Peel off Module, RS-232C I/F card, Centronics I/F card, Expansion I/O Card, Wireless LAN I/F card, the RTC/USB host I/F card, HF band RFID mount kit and Narrow width platen kit.

Unpack the printer as per the Unpacking Instructions supplied with the printer.

E1- 1

1. PRODUCT OVERVIEW

ENGLISH VERSION EO1-33094

1.4 Accessories

1.4Accessories

When unpacking the printer, please make sure all the following accessories are supplied with the printer.

Power cord

Safety precautions

Quick installation manual

CD-ROM(1pc.)

E1- 2

1. PRODUCT OVERVIEW

ENGLISH VERSION EO1-33094

1.5 Appearance

1.5

Appearance

The names of the parts or units introduced in this section are used

in the following chapters.

1.5.1

Dimensions

278 (10.9)

460 (18.1)

310

(12.2)

Dimensions in mm (inches)

1.5.2 Front View

Top Cover

LCD Message Display

Supply Window

Operation Panel

Media Outlet

1.5.3 Rear View

Reserved for Parallel Interface

Reserved for Serial or

WLAN Interface

USB Interface

Reserved for USB Host

Interface

Reserved for Expansion I/O interface

LAN Interface

Power Switch

AC Power Inlet

E1- 3

1. PRODUCT OVERVIEW

ENGLISH VERSION EO1-33094

1.5 Appearance

1.5.4 Operation Panel

1.5.5 Interior

1.6 Options

LCD

ONLINE LED

ERROR LED

PAUSE

FEED

MODE

RESTART

UP

LEFT

RIGHT

CANCEL

ENTER

DOWN

Please see Section 3 for further information about the Operation Panel.

Ribbon Shaft

Paper Guide R

Print Head Block

Print Head

Platen

Head Lever

E1- 4

1. PRODUCT OVERVIEW

ENGLISH VERSION EO1-33094

1.6 Options

Option Name

Type

Description

Disc cutter

Disc cutter module

B-EX204-QM-R

Each time media is cut, the media feed is

stopped.

Strip module

B-EX904-H-QM-R

This allows use of on-demand (peel-off)

operation or to take-up labels and backing

paper together when using the rewind guide

plate. To purchase the strip module, please

inquire with your local distributor.

RFID module mount

B-EX700-RFID-H1-QM-

This kit is to mount Tagsys HF band RFID

kit

R

module and antenna.

203-dpi print head

B-EX704-TPH2-QM-R

This print head enables a conversion of a

300dpi print head of the B-EX4T2-TS12 model

into 203dpi print head.

300-dpi print head

B-EX704-TPH3-QM-R

This print head enables a conversion of a

203dpi print head of the B-EX4T2-GS12 model

into 300dpi print head.

600-dpi print head

B-EX704-TPH6-QM-R

Only with B-EX4T2-HS12 Model

RTC & USB host

B-EX700-RTC-QM-R

This card holds the current time: year, month,

interface card

day, hour, minute, second and provides a USB

host interface.

Expansion I/O

B-EX700-IO-QM-R

Installing this card in the printer allows

interface card

connection to an external device with the

exclusive interface.

Parallel interface

B-EX700-CEN-QM-R

Installing this card provides a Centronics

card

interface port.

Serial interface card

B-EX700-RS-QM-R

Installing this card provides an RS-232C

interface port.

Wireless LAN

B-EX700-WLAN-QM-R

Installing this card provides Wireless LAN

interface card

communication.

NOTE:

To purchase the optional kits, please contact the nearest authorised TOSHIBA TEC representative or TOSHIBA TEC Head Quarters.

E1- 5

Toshiba B-EX4T2-HS12-QM-R User Manual

2. PRINTER SETUP

ENGLISH VERSION EO1-33094

2. PRINTER SETUP

2. PRINTER SETUP

This section outlines the procedures to setup your printer prior to its operation. The section includes precautions, loading media and ribbon, connecting cables, setting the operating environment of the printer and performing an online print test.

Setup Flow

Installation

Connecting the power cord

Loading the media

Media sensor position alignment

Loading the ribbon

Connecting to a host computer

Turning the power ON

Printer setting

Installing the printer driver

Print test

Position and Print Tone Fine

adjustment

Automatic threshold setting

Manual threshold setting

Procedure

After referring to the Safety Precautions in this manual, install the printer in a safe and stable location.

Connect a power cord to the power inlet of the printer, then to an AC outlet.

Load a label stock or tag stock.

Adjust the position of feed gap sensor or black mark sensor according to the media being used.

If using thermal transfer media then load the ribbon.

Connect the printer to a host computer or network.

Turn on the printer power.

Set the printer parameters in the system mode.

If necessary, install the printer driver on your host computer.

Make a print test from your operating environment and check the print result.

If necessary, fine adjust the print start position, cut/strip position, print tone, etc.

If the print start position cannot be detected properly when pre-printed label are used, set the threshold automatically.

If the print start position cannot be detected properly even after automatic threshold setting is performed manually set the threshold.

Reference

2.1Installation

2.2Connecting the Power Cord

2.3.1 Loading the Media

2.3.1Loading the Media

2.3.2Loading the Ribbon

2.4Connecting the Cables to Your Printer

2.5Turning the Printer ON/OFF

2.6Printer Setting

2.7Installing the Printer Drivers

2.8Print Test

2.9Position and Print Tone Fine Adjustment

2.10Threshold Setting

2.10 Threshold Setting

E2- 1

2. PRINTER SETUP

ENGLISH VERSION EO1-33094

2.1 Installation

2.1 Installation

To insure the best operating environment and to assure the safety of the operator and equipment, please observe the following precautions.

Operate the printer on a stable, level surface in a location free from excessive humidity, high temperature, dust, vibration and direct sunlight.

Keep your work environment static free. Static discharge can cause damage to delicate internal components.

Make sure the printer is connected to a clean source of AC power and no other high-voltage devices, that may cause line noise interference, are connected to the same mains.

Assure that the printer is connected to the AC mains with a threeprong power cable that has the proper ground (earth) connection.

Do not operate the printer with the cover open. Be careful not to allow fingers or articles of clothing to get caught in any of the moving parts, especially the optional cutter mechanism.

For best results, and longer printer life, use only TOSHIBA TEC recommended media and ribbons.

Store the media and ribbons in accordance with their specifications.

This printer mechanism contains high-voltage components; therefore you should never remove any of the covers of the machine as you may receive an electrical shock. Additionally, the printer contains many delicate components that may be damaged if accessed by unauthorised personnel.

Clean the outside of the printer with a clean, dry cloth or a clean cloth slightly dampened with a mild detergent solution.

Use caution when cleaning the thermal print head as it will become very hot while printing. Wait until it has had time to cool before cleaning. Use only the TOSHIBA TEC recommended print head cleaner to clean the print head.

Do not turn off the printer power or remove the power plug while the printer is printing or while the ON LINE lamp is flashing.

E2- 2

2. PRINTER SETUP

ENGLISH VERSION EO1-33094

2.2 Connecting the Power Cord

2.2Connecting the Power Cord

CAUTION!

1.Make sure that the printer Power Switch is turned to the OFF position ( ) before connecting the Power Cord to prevent possible electric shock or damage to the printer.

2.Connect the Power Cord to a supply outlet with a properly grounded (earthed) connection.

1.Make sure that the printer Power Switch is in the OFF ( ) position. Connect the Power Cord to the printer as shown in the figure below.

Power Cord

Power Switch

2.Plug the other end of the Power Cord into a grounded outlet as shown in the figure below.

[Example of US Type]

[Example of EU Type]

E2- 3

2. PRINTER SETUP

ENGLISH VERSION EO1-33094

2.3 Loading Supplies

2.3 Loading Supplies

WARNING!

1.Do not touch any moving parts. To reduce the risk of fingers, jewellery, clothing, etc., being drawn into the moving parts, be sure to load the media once the printer has stopped moving completely.

2.The Print Head becomes hot immediately after printing, allow it to cool before loading the media.

3.To avoid injury, be careful not to trap your fingers while opening or closing the cover.

CAUTION!

1.Be careful not to touch the Print Head Elements when lifting the Print Head Block. This may cause missing dots due to static electricity or other print quality problems.

2.When loading or replacing the media or ribbon, be careful not to damage the print head with hard objects like watches or rings.

Care must be taken not to allow the metal or glass part of a watch to touch the print head edge.

Care must be taken not to allow a metal object like a ring to touch the print head edge.

Since the print head element can be easily damaged by shock, please treat it carefully and do not hit it with hard objects .

E2- 4

2. PRINTER SETUP

ENGLISH VERSION EO1-33094

2.3 Loading Supplies

2.3.1 Loading the Media

NOTES:

1.When the Head Lever is turned to FREE position, the Print Head can be raised.

2.To enable printing the Head Lever must be set to the

LABEL / TAG position. (This ensures that the Print Head is closed.)

There are two head pressure levels in the LABEL / TAG position. Set the Head Lever depending on the media type: Position LABEL: Labels

Position TAG : Tags However, proper position may differ depending on media. For details, refer to your TOSHIBA TEC authorised service representative.

The following procedure shows the steps to properly load the media into the printer so that it feeds straight through the printer.

The printer prints both labels and tags.

1.Open the Top Cover.

2.Turn the Head Lever to the FREE position and release the Ribbon Shaft Holder Plate.

3.Open the Print Head Block.

Top Cover

Print Head Block

FREE

LABEL

TAG

Ribbon Shaft Holder Plate

Head

Lever

4.Move the Paper guide R to the rightmost position or shift the guide to the horizontal position.

Paper Guide L

Paper Guide R

5.Put the media on the Paper Holder.

6.Pass the media around the Paper Holder, and then pull the media towards the front of the printer.

7.Push the Paper Guide against the media until the media is held firmly in place. To lock the Media, shift the Paper Guide R to vertical position

E2- 5

2. PRINTER SETUP

ENGLISH VERSION EO1-33094

2.3 Loading Supplies

2.3.1Loading the Media (Cont.)

NOTE:

Do not over-tighten the Locking Ring of the Supply Holder.

In the case of labels rolled with the print side facing inside.

In the case of labels rolled with the print side facing outside.

8.Place the media between the Media Guides and adjust them to the media width. Once in the correct position tighten the Locking Screw.

9.Check that the media’s path through the printer is straight. The media should be to the left side of the print head

Print Head

Paper Guide

Media Guide

Locking Screw

E2- 6

2. PRINTER SETUP

ENGLISH VERSION EO1-33094

2.3 Loading Supplies

2.3.1Loading the Media (Cont.)

10.Lower the Print Head Block.

11.Once the media is loaded it may be necessary to set the Media Sensors used to detect the start position for label or tag.

Setting the Feed Gap Sensor position

(1)Manually move the Media Sensor so that the Feed Gap Sensor is positioned at the centre of the labels. (z indicates the position of the Feed Gap Sensor).

Gap

NOTE:

Be sure to set the black mark sensor to detect the centre of the black mark, otherwise a paper jam or no paper error may occur.

Label

Media Sensor

Feed Gap Sensor (z)

Setting the Black Mark Sensor position

(1)Pull about 500 mm of media out of the front of the printer, turn the media back on itself and feed it under the Print Head past the sensor so that the black mark can be seen from above.

(2)Manually move the Media Sensor so that the Black Mark Sensor is in line with the centre of the black mark on the media. ( indicates the position of the Black Mark Sensor).

Black Mark

Media

Black Mark Sensor ( )

Media Sensor

E2- 7

2. PRINTER SETUP

ENGLISH VERSION EO1-33094

2.3 Loading Supplies

2.3.1Loading the Media (Cont.)

NOTES:

1.Be sure to set the Selection Switch to STANDARD/ PEEL OFF position.

2.The backing paper is easier to feed back to the Take-Up Spool if the Front Plate is removed.

3.Fit the Take-Up Clip so that the longer side of the clip is fitted into the shallow groove in the Take-Up Spool.

4.The backing paper can be wound directly onto the Take-up Spool or a paper core.

12.Batch mode

In batch mode, the media is continuously printed until the number of labels/tags specified in the issue command has been printed.

13.Loading with peel off module

When the optional Strip Module is fitted, the label is automatically removed from the backing paper at the Strip Plate as each label is printed.

(1)Remove enough labels from the leading edge of the media to leave 500mm of backing paper free.

(2)Insert the backing paper under the Strip Plate.

(3)Wind the backing paper onto the Take-up Spool and fix it in position with the Take-up Clip. (Wind the paper counter-clockwise around the spool.)

(4)Rotate the Take-up Spool counter-clockwise a few times to remove any slack in the backing paper.

(5)Set the Selection Switch mounted on the Rewinder Assembly to

STANDARD/PEEL OFF position.

Take-up Spool

Strip Plate

Take-up Clip

Backing Paper

E2- 8

2. PRINTER SETUP

ENGLISH VERSION EO1-33094

2.3 Loading Supplies

2.3.1Loading the Media (Cont.)

WARNING!

The cutter is sharp, so care must be taken not to injure yourself when handling the cutter.

CAUTION!

1.Be sure to cut the backing paper of the label. Cutting labels will cause the glue to stick to the cutter which may affect the cutter quality and shorten the cutter life.

2.Use of tag paper when the thickness exceeds the specified value may affect the cutter life.

14. Loading with cutter

When the optional Cutter Module is fitted, the media is automatically cut. A disc cutter is available as option.

Insert the leading edge of the media into the cutter until it comes out the Media Outlet of the Cutter Module.

Cutter Module

Media Outlet

E2- 9

2. PRINTER SETUP

ENGLISH VERSION EO1-33094

2.3 Loading Supplies

2.3.2 Loading the Ribbon

NOTES:

1.When attaching the ribbon stoppers, make sure that the pinchers face into the printer

2.Be sure to remove any slack in the ribbon before printing. Printing with a wrinkled ribbon will reduce the print quality.

3.The Ribbon Sensor is mounted on the rear of the Print Head Block to detect a ribbon end. When a ribbon end is detected a “NO RIBBON” message will appear on the display and the ERROR LED will illuminate.

There are two types of media available for printing on: thermal transfer and direct thermal (which has a chemically treated surface). DO NOT LOAD a ribbon when using direct thermal media.

1. Grasp the tabs on the top and bottom of the Ribbon Stoppers and move the Ribbon Stoppers back to the end of the Ribbon Shaft.

Ribbon Stopper

Ribbon Shaft

2. Leaving plenty of slack between the ribbon spools, place the ribbon onto the Ribbon Shafts as shown below. There are 2 possible ways to load the ribbon.

Ribbon Shaft

Ribbon Shaft

Print Head Block

Outside Wound Ribbon

Inside Wound Ribbon

NOTE:

To check or change settings on which type of Ribbon winding to be used, you must go to SYSTEM Mode in the Printer. For more details refer to Key Operation Specification, “8.4.1 PRINTER SET”.

E2-10

2. PRINTER SETUP

ENGLISH VERSION EO1-33094

2.3 Loading Supplies

3.Push Ribbon along the Ribbon Shafts to a position where the

2.3.2Loading the Ribbon ribbon is fully to the Left against the stoppers when fitted.

(Cont.)

4.Lower the Print Head Block and set the Ribbon Shaft Holder Plate aligning its holes with the Ribbon Shafts.

5.Take up any slack in the ribbon. Wind the leading tape onto the ribbon take-up roll until the ink ribbon can be seen from the front of the printer.

Ribbon Shaft Holder Plate

6.Turn the Head Lever to Lock position to close the Print Head.

7.Close the Top Cover.

E2-11

2. PRINTER SETUP

ENGLISH VERSION EO1-33094

2.4 Connecting the Cables to Your Printer

2.4Connecting the Cables to Your Printer

The following paragraphs outline how to connect the cables from the printer to your host computer, and will also show how to make cable connections to other devices. Depending on the application software you use to print labels, there are 5 ways to connect the printer to your host computer. These are:

An Ethernet connection using the printer’s standard LAN connector.

A USB cable connection between the printer’s standard USB connector and your host computer’s USB port. (Conforming to USB 2.0)

A serial cable connection between the printer’s optional RS232 serial connector and one of your host computer’s COM ports.

A parallel cable connection between the printer’s optional parallel connector and your host computer’s parallel port (LPT).

Wireless LAN using an optional Wireless LAN board.

For details, refer to APPENDIX 2.

Reserved for

Reserved for Serial or

WLAN Interface

Parallel Interface

USB Interface

Reserved for USB Host

interface

Reserved for

Expansion I/O Interface

LAN Interface

Power Switch

AC Power Inlet

E2-12

2. PRINTER SETUP

ENGLISH VERSION EO1-33094

2.5 Turning the Printer ON/OFF

2.5Turning the Printer ON/OFF

When the printer is connected to your host computer it is good practice to turn the printer ON before turning on your host computer and turn OFF your host computer before turning off the printer.

2.5.1 Turning ON the Printer

CAUTION!

Use the power switch to turn the printer On/Off. Plugging or unplugging the Power Cord to turn the printer On/Off may cause fire, an electric shock, or damage to the printer.

NOTE:

If a message other than ON LINE appears on the display or the ERROR LED lamp is illuminated, refer to Section 5.1, Error Messages.

1.To turn ON the printer power, press the Power Switch as shown in the diagram below. Note that ( | ) is the power ON side of the switch.

Power Switch

2.Check that the ON LINE message appears in the LCD Message Display and that the ON LINE and POWER LED lights are illuminated.

2.5.2 Turning OFF the Printer

CAUTION!

1.Do not turn off the printer power while the media is being printed, as this may cause a paper jam or damage to the printer.

2.Do not turn off the printer power while the ON LINE lamp is blinking as this may cause damage to your computer.

1.Before turning off the printer Power Switch verify that the ON LINE message appears in the LCD Message Display and that the ON LINE LED light is on and is not flashing.

2.To turn OFF the printer power press the Power Switch as shown in the diagram below. Note that ({) is the power OFF side of the switch.

Power Switch

E2-13

2. PRINTER SETUP

ENGLISH VERSION EO1-33094

2.6 Printer Setting

2.6 Printer Setting

Depending on the settings of your host computer or the interface

being used it may be necessary to change the printer parameter

settings.

Follow the procedures described below to change the printer

parameter settings to correspond to your environment.

NOTE:

Incorrect settings can cause the printer not to function correctly. If

you have any problems with the parameter settings, please contact

your nearest TOSHIBA TEC service representative.

For the settings this manual does not cover, please contact your

nearest TOSHIBA TEC service representative, or refer to the B-EX4T

Series Key Operation Specification manual.

Power OFF

Power ON

ONLINE Mode

[PAUSE]

PAUSE state

Hold down [RESTART]

User System Mode

Hold down [MODE]

Turn on the power while holding down [FEED] & [PAUSE] or [MODE].

Reset

Parameter setting ( Section 2.6.2)

Fine adjustment ( Section 2.9)

LAN/WLAN ( Section 2.6.3)

BASIC ( Section 2.6.4)

Z-MODE ( Section 2.6.5)

Auto calibration ( Section 2.6.6)

Dump mode ( Section 2.6.7)

Log ( Section 2.6.8)

System Mode

Self diagnosis

Parameter setting

Fine adjustment

Test print ( Section 2.8)

Sensor adjustment

RAM clear

Interface setting ( Section 2.6.10)

BASIC mode

RFID setting

Real Time Clock ( Section 2.6.11)

Z-MODE

USB memory ( Section 2.6.12)

Reset

E2-14

2. PRINTER SETUP

ENGLISH VERSION EO1-33094

2.6 Printer Setting

2.6 Printer Setting

Key functions in system mode

(Cont.)

Key

Function

[MODE]

Returns to the system mode menu.

[CANCEL] or

Returns to the previous menu.

[FEED]+[RESTAR]

[ENTER] or

Displays the next screen.

[PAUSE]

Saves the settings and returns to the

PAUSE

previous menu.

FEED

[UP] or [RESTART]

Moves the cursor up. (Note 1)

RESTART

Increases a value. (Note 2)

MODE

[DOWN] or [FEED]

Moves the cursor down. (Note 1)

UP

Decreases a value. (Note 3)

RIGHT

LEFT

[LEFT]

Moves the cursor to the left. (Note 3)

CANCEL

ENTER

[RIGHT]

Moves the cursor to the right. (Note 3)

DOWN

NOTES:

1.The cursor will not scroll from the bottom to the top or top to bottom of a menu.

2.The value will not increase or decrease any further than the maximum or minimum values of a parameter.

3.The cursor will not move any further than the leftor right-most positions of a field.

4.Any values changed will not become effective if the printer is turned off without pressing the [ENTER] key.

2.6.1 User System Mode

How to enter the User System Mode

[PAUSE]

Hold down [RESTART]

ONLINE

User System Mode

Hold down [MODE]

The User System Mode consists of the following menus.

<1>RESET

Used to reset the printer.

<2>PARAMETER SET ( Section 2.6.2) Used to set the printer parameters.

<3>ADJUST SET ( Section 2.9)

Used to fine adjust the print start position, cut position, etc.

<4>LAN/WLAN ( Section 2.6.3)

Used to enable or disable the LAN communication and SNMP.

<5>BASIC ( Section 2.6.4)

Used to set the function of basic program when it is loaded to the printer.

<6>Z-MODE ( Section 2.6.5) Same as BASIC

<7>AUTO CALIB ( Section 2.6.6)

Used to enable or disable the automatic calibration function.

<8>DUMP MODE ( Section 2.6.6)

Used to print the data in the receive buffer for debugging purposes.

<9>LOG ( Section 2.6.7)

Used to save print logs in USB memory.

E2-15

2. PRINTER SETUP

ENGLISH VERSION EO1-33094

2.6 Printer Setting

2.6.2 Parameter Setting The Parameter Set menu allows the printer parameter settings to be modified.

USER SYSTEM MODE <1>RESET

<2>PARAMETER SET

<3>ADJUST SET <4>LAN/WLAN

The following table shows the contents of the Parameter Set menu.

Contents of the Parameter Set Menu

Menu

Sub menu

Parameter

Parameter

Printer Set

MEDIA LOAD

set

(Section 2.6.2.1)

FORWARD WAIT

FW/BK ACT

HU CUT/RWD

RBN SAVE

PRE PEEL OFF

BACK SPEED

Software Set

FONT CODE

(Section 2.6.2.2)

TYPE OF RIBBON

ZERO FONT

CODE

PEEL OFF STATUS

USB I/F STATUS

FEED KEY

KANJI CODE

EURO CODE

AUTO HD CHK

WEB PRINTER

RBN NEAR END

EX I/O

LBL/RBN END

MAX CODE

XML

THRESHOLD SELECT

ENERGY TYPE

PW SAVE TIME

Panel

LCD LANGUAGE

(Section 2.6.2.3)

DISPLAY

CONTRAST

Password

PASSWORD

(Section 2.6.2.4)

E2-16

2. PRINTER SETUP

ENGLISH VERSION EO1-33094

2.6 Printer Setting

2.6.2Parameter Setting (Cont.)

NOTE:

Underlined setting is the factory default.

2.6.2.1 Printer Set

(1) MEDIA LOAD

Determines how the use of the [FEED] key enables the printer to detect the home position. This parameter is effective only when the sensor type is set to other than “None”.

OFF

Media loading function is disabled (Same as a

feed by [FEED] key)

STD

When the [FEED] key is pressed after the

printer is tuned on, reset in batch mode, or the

print head is closed, the printer detects the

next gap/black mark and feeds the paper from

the sensor to the print start position.

• ECO

When the [FEED] key is pressed after the

printer is tuned on, reset in batch mode, or the

print head is closed, the printer detects the

next gap/black mark and feeds the paper to the

print start position based on the last label pitch

printed.

NOTE:

1.If the pitch of the media used for the previous issue was less than 20mm, the forward wait will not be activated regardless of the parameter setting.

2.The media will stay at the forwarded position even if the power is turned off/on, the printer is reset, the print head is opened/closed.

• ECO+Bfeed

Since

optional ribbon saving module is

not

available to

the

B-EX4T2, MEDIA LOAD

setting

and

the

printer behavior will

be

automatically changed to “ECO” setting even if

“ECO+Bfeed” is selected for these models.

(2) FORWARD WAIT

This parameter allows you to choose whether or not to activate the auto forward wait function. This function, used in the cut mode, automatically feeds the media forward if there is more than a 1-second idle time after printing. This prevents the top edge of the media from curling.

OFF

Disables the auto forward feed wait

ON

Enables the auto forward feed wait → c

cWhen ON is selected, the feed amount can be fine adjusted.

(3)FORWARD WAIT POS.

+5.0mm

+4.9mm

-4.9mm

-5.0mm

(Default: 0.0mm)

.

E2-17

2. PRINTER SETUP

ENGLISH VERSION EO1-33094

2.6 Printer Setting

2.6.2 Parameter Setting

(4) FW/BK ACT.

(Cont.)

MODE1

The printer waits for next issue after 13.7-mm

media has been fed forward.

MODE2

When thermal transfer and cut mode are

selected, the printer feeds 6-mm media

backward, then waits for next issue after 3-mm

media has been fed forward. From this position,

the printer starts the on-the-fly printing for next issue. The 3-mm distance to the home position is fed at 3 ips.

NOTE:

Pre-strip function is automatically enabled when the print speed is set to 10 ips or faster. However, the print speed is corrected depending on the EX I/O parameter setting, as follows. EX I/O: TYPE 1

10 ips (203 dpi)

8 ips (305 dpi) EX I/O: TYPE 2

Specified speed

(5) PRE PEEL OFF

Select whether to activate the pre-strip function. When this parameter is set to ON, the top edge of a label is separated (pre-stripped) from the backing paper before the label is printed. This function is intended to make the strip issue easier in the case of labels that are hard to strip due to the label density, strength of the adhesive used, or the print speed.

OFF

Disables pre peel off

ON

Enables pre peel off

(6) BACK SPEED

Select back feed speed.

In strip issue a back feed speed of 3 ips may cause the correct distance not to be fed due to a lack of torque, slippery media surface, etc. In such cases reduce the back feed speed to 2 ips to ensure the correct feed amount.

(7) TYPE OF RIBBON

Select type of ribbon.

When a coating side of the ribbon is the outside, chooses CSO. When a coating side of the ribbon is the inside, chooses CSI.

CSO

Coated side out

CSI

Coated side in

E2-18

2. PRINTER SETUP

ENGLISH VERSION EO1-33094

2.6 Printer Setting

2.6.2Parameter Setting (Cont.)

2.6.2.2 Software Set

(1) FONT CODE

Allows you to select the character code used for printing. Printed characters differ depending on the chosen character code and font.

NOTE:

The following fonts do not support a zero with a slash.

(If a zero with a slash is specified, a zero without a slash will be printed.)

[Bit map fonts]

OCR-A, OCR-B, GOTHIC725 Black, Kanji, Chinese character [Outline fonts]

Price fonts 1, 2, and 3, DUTCH801 Bold, BRUSH738 Regular, GOTHIC725 Black, TrueType font

PC-850

PC-852

PC-857

PC-8

PC-851

PC-855

PC-1250

PC-1251

PC-1252

PC-1253

PC-1254

PC-1257

LATIN9

Arabic

PC-866

UTF-8

(2)ZERO FONT

Allows you to select the way the zero character is printed. Select between “0” and “Ø”.

0

No slash used

Ø

Slash used

(3) CODE

Select the command control code to be used.

AUTO

Automatically selected.

{,|,}

ESC, LF, NUL

• MANUAL

The control code is specified by the user. → c

cWhen MANUAL is selected, you need to specify each of the control codes 1 to 3 with a hex. code.

FF

FE

CODE1 CODE2 CODE3

01

00

E2-19

2. PRINTER SETUP

ENGLISH VERSION EO1-33094

2.6 Printer Setting

2.6.2Parameter Setting (Cont.)

(4) PEEL OFF STATUS

Specifies whether the printer sends a strip wait status to the host in response to a status request command.

OFF

ON

(6)USB I/F STATUS

Specifies whether to return a response to the host via USB.

OFF

Disables sending a response via USB

ON

Enables sending a response via USB

(7) FEED KEY

Selects the function of the FEED key.

FEED

Feeds one label.

PRINT

Prints the data in the image buffer (The last label

printed)

(8) KANJI CODE

Select the KANJI code.

TYPE1

Windows code

TYPE2

Original code

(9) EURO CODE

Specifies the Euro code (€).

“20” to “FF” (Specify the hex code in 2 bytes of ASCII code)

FF

FE

21

20

(10) AUTO HD CHK

Select whether to perform the auto print head check when the printer is powered on.

OFF

Auto print head check is not performed.

ON

Auto print head check is performed.

E2-20

2. PRINTER SETUP

ENGLISH VERSION EO1-33094

2.6 Printer Setting

2.6.2Parameter Setting (Cont.)

(11) WEB PRINTER

Select whether to use the printer as a web printer. When the web printer is enabled, the status of the printer

connected to a network can be monitored through the web browser.

NOTE:

Since detecting the remaining ribbon length has a margin of error, use the specified length as a guide.

OFF

Disables web printer function

ON INTERNAL

Enables web printer function (using internal

memory)

ON EXTERNAL

Enables web printer function (using an

external usb memory)

(12) RBN NEAR END

Select the remaining ribbon length when the ribbon near end is detected.

OFF

Ribbon near end is not detected.

30m

Ribbon near end is detected when the remaining

ribbon is 30-m long. (Equivalent to ribbon

diameter of 38 mm)

70m

Ribbon near end is detected when the remaining

ribbon is 70-m long. (Equivalent to ribbon

diameter of 43 mm)

(13) EX.I/O

Select the type of expansion I/O interface operating mode. This parameter needs to be set depending on the expansion I/O control specification of the device to be connected via the expansion I/O interface.

TYPE1

Standard mode

TYPE2

In-line mode

(14) LBL/RBN END

Select the operation to be performed when a label end or ribbon end is detected.

NOTE:

The type specified by the command may differ from the actual mode, depending on the status of this parameter. Also, the data transmission method is slightly different. For details, refer to the External Equipment Interface Specification.

TYPE1

When a label/ribbon end is detected in the

middle of printing, the printer immediately stops

printing.

TYPE2

Selectable only when the ribbon saving function

is not activated.

When a label/ribbon end is detected in the

middle of printing, the printer prints the half-

finished label as far as possible, and stops when

the next label is at the home position.

(15) MAXI CODE

Select the Maxicode specification.

TYPE1

Compatible with the current version

TYPE2

Special specification

E2-21

2. PRINTER SETUP

ENGLISH VERSION EO1-33094

2.6 Printer Setting

2.6.2Parameter Setting (Cont.)

(16) XML

Select the type of XML data to be printed.

OFF

Disables XML data printing.

STD

Standard specification

ORACLE

Oracle

SAP

SAP

STD EXT

Standard specification (External memory)

ORACLE EXT Oracle using an external memory

SAP EXT

SAP using an external memory

(17) THRESHOLD SELECT

This parameter is to choose which threshold value for the media sensor to validate.

REFLECT

Reflective sensor

TRANS.

Transmissive sensor

Then, choose which value to use.

•MANUAL SET

Threshold set in the Threshold mode

COMMAND SET

takes effect.

Threshold set by command takes effect.

(18) ENERGY TYPE

This parameter is intended to make the printer perform appropriate printing for the supplies to be used. If you use a different supply from the setting, poor printing may occur.

TRANSFER

Thermal transfer print method → c

DIRECT

Thermal direct print method → d

cWhen TRANSFER is selected for the Energy type parameter, choose a ribbon type.

Case of B-EX4T2-GS/TS

• Wax1

Wax 1

• Wax2

Wax 2

• Wax3

Wax 3

Semi resin1

Semi-resin 1

• Semi resin2

Semi-resin 2

• Semi resin3

Semi-resin 3

• Resin1

Resin 1

• Resin2

Resin 2

• Reserve1 to Reserve2 Reserved

Case of B-EX4T2-HS

Resin1

Resin 1

• Resin2

Resin 2

• Reserve1 to Reserve8 Reserved

d When DIRECT is selected for the Energy type parameter

Standard Standard

• Reserve1 to Reserve9 Reserved

E2-22

2. PRINTER SETUP

ENGLISH VERSION EO1-33094

2.6 Printer Setting

2.6.2Parameter Setting (Cont.)

NOTE:

For details of the power saving mode, refer to Section 3.4 Power Save Function.

(19) PW SAVE TIME

Sets the length of time until the printer enters the power saving mode. (Unit: minute)

240 min.

239 min.

2 min.

1 min.

(Default: 15 minutes)

2.6.2.3 PANEL

NOTE:

The language displayed on panel is Japanese when Japanese is selected, and English when English, German, French, Dutch, Spanish, Italian; or Portuguese is selected.

(1) LCD LANGUAGE

Choose a language in which the LCD messages are displayed.

ENGLISH

GERMAN

FRANCH

DUTCH

SPANISH

JAPANESE

ITALIAN

PORTUGUESE

SIMP. CHINESE

(2)DISPLAY

Choose whether the model name, the number of labels printed and the IP address are displayed or hidden.

MACHINE NAME

OFF: Hidden

ON:

Displayed

PRINT PAGE

OFF: Hidden

ON:

Displayed

IP ADDRESS

OFF: Hidden

ON:

Displayed

(3) CONTRAST

Adjust the contrast of the LCD.

50

High

48

26

(Default: 40)

24

Low

E2-23

2. PRINTER SETUP

ENGLISH VERSION EO1-33094

2.6 Printer Setting

2.6.2Parameter Setting (Cont.)

2.6.2.4 PASSWORD

(1) PASSWORD

This parameter is for the system administrator only. Please do not change the setting for this parameter.

2.6.3 Enabling LAN/WLAN

The LAN/WLAN menu allows selecting whether or not to enable

the LAN communication and SNMP.

USER SYSTEM MODE

(1) LAN/WLAN

<1>RESET

<2>PARAMETER SET

OFF

LAN and Wireless LAN are disabled.

<3>ADJUST SET

<4>LAN/WLAN

ON (AUTO)

Automatically selected.

ON (LAN)

LAN is enabled.

ON (WLAN)

Wireless LAN is enabled.

(2) SNMP

OFF

SNMP is disabled.

ON

SNMP is enabled.

E2-24

2. PRINTER SETUP

ENGLISH VERSION EO1-33094

2.6 Printer Setting

2.6.4 Basic Program Setting

USER SYSTEM MODE <2>PARAMETER SET <3>ADJUST SET

<4>LAN/WLAN

<5>BASIC

The following table shows the contents of the Basic program setting menu.

Contents of the Basic Program Setting Menu

Menu

Sub menu

BASIC

BASIC

FILE MAINTENANCE

TRACE

EXPAND MODE

(1) BASIC

Select whether to enable the BASIC program.

OFF

Disables BASIC program.

ON

Enables BASIC program.

(2) FILE MAINTENANCE

2.6.5 Enabling Z-Mode

USER SYSTEM MODE <3>ADJUST SET

<4>LAN/WLAN

<5>BASIC

<6>Z-MODE

The block number and BASIC program file name (up to 12 characters) stored in the BASIC program storage area are displayed. If the file name exceeds 12 characters, the overflowing characters are not displayed.

When no file is stored, a hyphen (“-“) is displayed in place of the file name.

(3) TRACE

Allows you to enable tracing in the BASIC program.

OFF

Disables tracing the BASIC program.

ON

Enables tracing the BASIC program.

(4) EXPAND MODE

The printer switches the mode to execute the BASIC program.

The Z-Mode menu allows you to select whether or not to enable the Z-Mode.

(1) Z-MODE

OFF

Z-Mode is disabled.

ON SETTING OFF

Z-Mode is enabled. BASIC system mode

program is not started automatically.

ON SETTING ON

Z-Mode is enabled. BASIC system mode

program is started automatically.

E2-25

2. PRINTER SETUP

ENGLISH VERSION EO1-33094

2.6 Printer Setting

2.6.6 Automatic Calibration

USER SYSTEM MODE

<4>LAN/WLAN

<5>BASIC <6>Z-MODE

<7>AUTO CALIB

NOTE:

Since the head-up function is not provided to the B-EX4T2 and B-EX6T2, the setting and the printer behavior will be automatically changed to “ON TRANS”,”ON REFLECT”,”ON ALL” even if “+Bfeed” is selected for these models.

The Auto Calibration menu allows you to select whether or not to enable automatic calibration at power on time. When automatic calibration is activated, the printer feeds the media for about 160 mm each time the power is turned on or the print head is open then closed to detect the print start position.

(1) AUTO CALIB

OFF

Disabled.

ON TRANS.

Enabled. (Transmissive sensor)

ON REFLECT

Enabled. (Reflective sensor)

ON ALL

Enabled. (Transmissive & Reflective

sensors)

ON TRANS.+Bfeed

same as “ON TRANS” setting

ON REFLECT+Bfeed

same as “ON REFLECT” setting

ON ALL+Bfeed

same as “ON ALL” setting

NOTES:

1.When AUTO CALIB is enabled, an automatic calibration is performed at an open/close of the print head and at a power on time.

2.After the automatic calibration is performed, the media length, effective print length, sensor type and whether the ribbon is used or not, obtained through the calibration, will take effect until next calibration is performed or the printer power is turned off. (Settings specified by commands are ignored.)

3.This function is available only when the media pitch is 10.0 mm to 150.0 mm.

4.When the printer cannot detect the second black mark/gap, it will continue to feed the media for up to 500.0mm. If a black mark/gap is still not detected, the printer will stop, resulting in a paper jam.

5.During an automatic calibration, the printer also feeds the ribbon. Even if the ribbon is not loaded, this will not result in an error. However, the print condition will be automatically changed to “No ribbon” after the calibration ends.

6.When the cutter is installed and a previous issue was performed in cut issue mode, the media is cut and ejected after the automatic calibration is completed.

7.When a label end occurs during an automatic calibration, the printer stops, resulting in an error. Loading new media and closing the print head can clear the error and resume the automatic calibration.

8.Since the optional ribbon saving module is not available for the B- X4T2, Setting + Bfeed will have no effect and the setting will revert to without BFeed.

9.The feed speed during automatic calibration is 3 ips.

10.Do not open the print head during automatic calibration. The subsequent printer operation is not guaranteed. If you open the print head, turn off the power and back to on.

E2-26

ALL

2. PRINTER SETUP

ENGLISH VERSION EO1-33094

2.6 Printer Setting

2.6.7 Dump Mode Setting

USER SYSTEM MODE

<5>BASIC

<6>Z-MODE

<7>AUTO CALIB

<8>DUMP MODE

NOTES:

1.If a file with the same name already exists in the USB memory, it will be overwritten.

2.Selecting “RS-232C” or “CENTRONICS” without the optional board installed causes a 0-KB file to be output.

3.If an error occurs while using the USB memory, the error message is displayed. For details, refer to Section 2.6.12 Copying Data to/from USB Memory.

In Dump Mode, the data in the receive buffer is printed. The data is expressed in hexadecimal values. This operation allows verification of the programming commands or the debug of the program.

(1) BUFFER

Select the receive buffer to dump.

RS-232C

RS-232C receive buffer

CENTRONICS

Centronics receive buffer

LAN

Network I/F receive buffer

BASIC1

BASIC Interpreter:

I/F → Interpreter buffer

BASIC2

BASIC Interpreter:

Interpreter buffer → I/F

USB

USB receive buffer

RFID

RFID receive buffer

(2) DUMP LIST

This parameter is to choose the output destination.

• USB MEMORY

Saves in the USB memory. → c

• PRINT

Prints out → d

cWhen USB MEMORY is selected:

A file is automatically created in the USB memory and named in the following format based on the printer model and saved date.

/ATA0/DUMP/B-EX4T1_DUMP_1007291030.BIN (e.g. B-EX4T Type1, 10:30, July 29, 2010)

d When PRINT is selected: Choose a printing method.

•ON DEMAND Prints 166 lines of data (approx. 50 cm), then stops. Subsequent data is printed when the [ENTER] key is pressed.

Prints all data in the receive buffer.

E2-27

Loading…

5. TROUBLESHOOTING ENGLISH VERSION EO1-33089

5.1 Error Messages

E5- 3

5.1 Error Messages (Cont.)

Error Messages Problems/Cause Solutions

1. The printer is used in a location

where it is subject to noise. Or, there

are power cords of other electrical

appliances near the printer or

interface cable.

1. Keep the printer and the interface

cables away from the source of noise

2. The Power Cord of the printer is not

grounded.

2. Ground the Power Cord.

3. The printer shares the same power

source with any other electrical

appliances.

3. Provide an exclusive power source for

the printer.

SYSTEM ERROR

4. An application software used on

your host computer has an error or

malfunction.

4. Confirm the host computer operates

properly.

MEMORY WRITE ERR. An error has occurred in writing to the

flash ROM/USB memory.

Turn the printer off, and then on again.

FORMAT ERROR An error has occurred in formatting the

flash ROM/USB memory.

Turn the printer off, and then on again.

MEMORY FULL Saving failed because of an insufficient

capacity of the flash ROM/USB

memory.

Turn the printer off, and then on again.

EEPROM ERROR Data cannot be read from/written to a

backup EEPROM properly.

Turn the printer off, and then on again.

RFID WRITE ERROR The printer did not succeed in writing

data onto an RFID tag after having

retried for a specified times.

Press the [RESTART] key.

RFID ERROR The printer cannot communicate with

the RFID module.

Turn the printer off, and then on again.

LOW BATTERY The voltage of the Real Time Clock

Battery is low level.

If you would like to keep using the same

battery even after “LOW BATTERY”

error occurs, turn off the printer and start

it in the system mode. Set the date and

time for the RTC again. Reset the printer,

then place it in online. As long as the

power is on, this date and time will be

effective.

Call a TOSHIBA TEC authorised service

representative for replacement of the

battery.

SYNTAX ERROR While the printer is in the Download

mode for upgrading the firmware, it

receives an improper command, for

example, a Issue Command.

Turn the printer off, and then on again.

PASSWORD INVALID

Please Power OFF

A wrong password was entered

consecutively for three times.

Please inquire of the system administrator.

Other error messages A hardware or software problem may

have occurred.

Turn the printer off and then on. If this

does not solve the problem, turn off the

printer again, and call a TOSHIBA TEC

authorised service representative.

█ 12.10.2021 02:04

Добрый день приобрел данный термопринтер. После печати 500 метров этикеток начал выдавать ошибку Ribbon Error
После перезагрузки начала появлятся данная ошибка с переодичностью в 1000 или 700 или 100 этикеток. Может кто сталкивался с данной проблемой

█ 12.10.2021 23:53

Vadzim, проверьте втулки риббона, чтобы они не прокручивались на шпильках во время печати. То есть может быть такое, что шпилька крутится, а втулка стоит на месте.

█ 21.10.2021 07:38

К сажолению нет. Все проверял и перепроверял.
Ощущение, что защита стоит от перегрева

Часовой пояс GMT +3, время: 07:33.

Форум на базе vBulletin®
Copyright © Jelsoft Enterprises Ltd.
В случае заимствования информации гипертекстовая индексируемая ссылка на Форум обязательна.

Добавить комментарий

Ваш адрес email не будет опубликован. Обязательные поля помечены *