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  • Xerox WorkCentre 6515 Versalink C405 C505 C605 Fault Code 062-380: Insufficient Lamp Brightness was Detected When Performing AGC

Xerox WorkCentre 6515 Versalink C405 C505 C605 Fault Code 062-380: Insufficient Lamp Brightness was Detected When Performing AGC

Xerox WorkCentre 6515 Versalink C405 C505 C605 Fault Code 062-380: Insufficient Lamp Brightness was Detected When Performing AGC

We’ve been receiving a lot of emails and requests to help out with the error codes 062-380 & 062-386 AOC Failure. CCD output error detected during AOC darkness adjustment for the Xerox WorkCentre 6515 Versalink C405 C505 C605 machines.

Firstly, try the procedure below, it could just be dirt build up on the scanner.
https://www.support.xerox.com/en-us/article/en/2056422

The problem relates to the scanner head inside the scanner assembly under the platen glass. As there’s 2 inside these machines, one in the scanner and the other in the document feeder, it is possible to change these over to get the scanner to work once again. It does mean that the DADF scanner will no longer function.

The part number is DL620-01UHG-B.

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So just a couple of days ago I got the fault code 062-380 on my Xerox Versalink C405DN and I followed the instructions here.

Sadly after I cleaned It still does not go away. Is there a different method to test the scanner? So I at least know what exactly might be broken? Any Ideas?

Edit:
The Part Number for the CIS is: DL620-01UHG-B
I bought mine from Alibaba. The cost with VAT and shipping was 90€. After replacing the CIS, the Scanner works fine again.

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level 1

How old is your machine? Scanner issues are rather common on the C405, from what I’ve read online, but it seems to be limited mostly to older units. The WorkCentre 6515 was hit particularly hard by this problem.

The only real fix is to replace the entire scanner assembly.

level 2

I bought mine in November 2018, but I don’t know the manufacture date. I still haven’t gotten around to opening the scanner but I will in two weeks. I read that sometimes there Is only a cable loss and sometimes the whole thing needs to be replaced. Guess I will see it soon. I just hope that if I need to replace the scanner I can buy it from China 🙂

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  1. 10-22-2021


    #1

    Question WorkCenter 6515, error 062-380

    Hello Companions.

    First to say that I do not handle this brand (I am a ricoh technician/distributor), it is a request from a customer, who has a Xerox WorkCenter 6515, and asks my technical department if we can solve this problem.

    The device throws this fault code “062-380” so it does not allow you to operate, someone can lend a hand. Thank you.

    ​Apologies for my English, it’s not my mother tongue and I’m helping the translator.
    ALL WILL BE WELL


  2. 10-22-2021


    #2

    Re: WorkCenter 6515, error 062-380

    Insufficient lamp brightness was detected when performing AGC.


  3. 10-25-2021


    #3

    Re: WorkCenter 6515, error 062-380

    Quote Originally Posted by adriansto
    View Post

    Se detect� un brillo insuficiente de la l�mpara al realizar AGC.

    I understand that this failure may be due to the explorer’s lamp being dirty, or it being melted/broken.

    True? In the case of dirt, it should be possible to clean both the lamp and the mirrors of the explorer.

    You could confirm this to me, or it’s another lamp and I’m getting confused. Thank you.

    Last edited by UNICORNico; 10-25-2021 at 04:09 PM.

    ​Apologies for my English, it’s not my mother tongue and I’m helping the translator.
    ALL WILL BE WELL


  4. 10-25-2021


    #4

    Re: WorkCenter 6515, error 062-380

    [QUOTE=UNICORNico;1945975]

    Quote Originally Posted by adriansto
    View Post

    You could confirm this to me, or it’s another lamp and I’m getting confused. Thank you.

    It is about scanner lamp. Under the scanner glass it is white band ( label ) Check that label is clean, check if the scanner mirrors are clean. All of these works on AGC = Automatic Gain Control


  5. 10-25-2021


    #5

    sarathc is offline


    Junior Member


    Rep Power
    0

    Re: WorkCenter 6515, error 062-380

    You have to replace the IIT assy , ie the scanner assy below is description of the fault ,

    062-311, 313, 321, 360, 371, 380, 386, 389, 393, 396-398 IIT
    Fail RAP
    062-311 Error detected in IISS software.
    062-313 Unexecutable Scan command error.
    062-321 Unexecutable Scan command error.
    062-360 Carriage home position error is detected.
    062-371 IIT failure Lamp error is detected.
    062-380 Insufficient lamp brightness was detected when performing AGC.
    062-386 During AOC (darkness adjustment), detected CCD output error.
    062-389 Overrunning of CRG was detected.
    062-393 CISASIC communication error is detected.
    062-396 Connection problem of CIS flat cable was detected.
    062-397 Connection problem of ESS Video cable was detected.
    062-398 Connection problem of ESS I/O cable was detected.
    Procedure
    WARNING
    Ensure that the electricity to the machine is switched off while performing tasks that do
    not need electricity. Refer to [GP 4]. Disconnect the power cord. Electricity can cause
    death or injury. Moving parts can cause injury.
    1. Power the machine down then back up, [GP 4], the error persists,
    2. Clean the scanner platen and the white stripe, [GP 34], the error persists,
    3. Install a new IIT Assembly, [REP 50.1.2], the error persists,
    4. Install a new DADF Assembly, [REP 50.1.1],


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